SHIPPING & HANDELING INFO
 

Customer Service

If you need help navigating our website, or have questions regarding ordering, delivery, etc., please refer to this Shipping/Order Info section first.  If your question is not answered here, please call us toll free 10am-Noon and 1pm-6pm Pacific Standard Time Monday-Friday or email us at sales@recroomonline.com We will respond to your email as quickly as possible, usually within the same day.

If you are a manufacturer of quality Game Room merchandise and would like us to review your products for possible sale through Recroomonline.com, please email us at sales@recroomonline.com.

Privacy

It is the policy of Recroomonline.com to keep your email address and any other information we may receive about you completely private.  We will never willfully disclose personal information about you to any third party other than to process your order without first receiving your permission or unless we are under a legal obligation to do so.

If you have questions about privacy regarding our site, please email us at sales@recroomonline.com

Warranty Service

All of our suppliers hold to the strictest standards of quality control, and all of our products carry manufacturer warranties.  If by chance you receive a product which is defective, the warranty information and service address will be clearly marked on or in the package you receive.  

Return Policy

Satisfaction Guarantee:  Our products are top quality name brand merchandise, but if by chance you are not completely satisfied with your order you may return it within ten (10) days for a refund or exchange, provided that: 

 

a) Customer must request and receive prior approval and a Return Authorization Number from Recroomonline.com.  To request a return authorization number, call us.
b) Products are still in their original box and packing.  


c) All returns must be in original condition, including packaging, documentation, warranty cards, manuals and accessories.  Pool cues must be unused and un-chalked.


d) Original shipping & handling charges are not refundable.  Actual shipping cost will be deducted from refund for all orders that offer free shipping.  Please keep in mind that shipping costs can be very expensive (usually between $125 and $400 each way) for large items such as game tables that must be shipped via freight truck and in some cases it costs more to return an item than to keep it.

 

e)  Customer is responsible for costs and arrangements for shipping and proof of delivery on all returns.  Please retain tracking information from the shipper until you have been credited.  We highly recommend using a reputable carrier capable of providing proof of delivery.

 

f)  A 15% restocking fee will be deducted from refund for all returned, non-defective merchandise.

Any orders that are refused upon delivery, undeliverable or cancelled after being shipped will be subject to the above return policy.

 

Please note:  All Murrey pool tables, customized pool tables and customized pool cues are non-cancelable after 72 hours of the order being placed and are non-returnable and non-refundable.

 

At Recroomonline.com, our goal is to keep our prices low and to make your shopping experience enjoyable.  Our Return Policy is designed to protect our honest customers and to keep our prices low.  If you have any questions about our policy please email us

Sales Tax

We are required to charge sales tax on all orders to addresses in California.  No tax will be charged on orders shipped outside the state of California. 

Order Confirmation

When you place an order with Recroomonline.com, you will receive an order confirmation by email indicating that your order was received.  You will be contacted again when your order is ready to ship.  You will be provided with information about the shipping method used and tracking information, if available.  




Veneto Billiards
Westwood Billiards
Bestbuy Billiards
Kaldera Billiards
Valley Pool Tables
Murrey Designer
Murrey Value
Murrey Pro Series
Murrey Classic
Murrey Outdoor
Mizerack Billiards
Veneto Snooker Tables
Great American Billiards


Billiard Cues
Cue Cases
Billiard Balls
Cue Racks & Scoreboards
Triangles
Brushes & Cone Chalk Racks
Leather Pockets
Billiard Chalk & Accessories
Table Parts
Table Cloth


What you need to know about Pool Tables
Pool Table F.A.Q.'s
Pool Table Size Requirements
How to build your Pool Room
Pool Rules
Famous Faces/ Famous Table Owners
Players & Revolutionaries

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