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Satisfaction
Guarantee: Our products are top quality name brand
merchandise, but if by chance you are not completely satisfied
with your order you may return it within ten (10) days for
a refund or exchange, provided that:
a)
Customer must request and receive prior approval and a Return
Authorization Number from Recroomonline.com.
To request a return authorization number, call us.
b) Products are still in their original box and packing.
c) All returns must be in original condition, including
packaging, documentation, warranty cards, manuals and accessories.
Pool cues must be unused and un-chalked.
d) Original shipping & handling charges are not refundable.
Actual shipping cost will be deducted from refund for
all orders that offer free shipping. Please keep
in mind that shipping costs can be very expensive (usually
between $125 and $400 each way) for large items such as
game tables that must be shipped via freight truck and in
some cases it costs more to return an item than to keep
it.
e)
Customer is responsible for costs and arrangements for shipping
and proof of delivery on all returns. Please retain
tracking information from the shipper until you have been
credited. We highly recommend using a reputable carrier
capable of providing proof of delivery.
f)
A 15% restocking fee will be deducted from refund for all
returned, non-defective merchandise.
Any
orders that are refused upon delivery, undeliverable or
cancelled after being shipped will be subject to the above
return policy.
Please
note: All Murrey pool tables, customized pool tables
and customized pool cues are non-cancelable after 72 hours
of the order being placed and are non-returnable and non-refundable.
At
Recroomonline.com, our goal is to keep our prices low and
to make your shopping experience enjoyable. Our Return
Policy is designed to protect our honest customers and to
keep our prices low. If you have any questions about
our policy please email us
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