ABOUT US
Some of our more valued clientle
Within our past 10 years here, we at The Factory Outlet have found ourselves servicing select members of the Entertainment & Sports World. Here are a few notables who have enjoyed our wide selection of products:

-Michael Chang - Professional Tennis Player
-Tom Cruise - Actor
-Sergio Garcia - PGA Golf Pro
-Lorie Kane - LPGA Golf Pro
-Grace Park - LPGA Golf Pro
-Beth Bauer - LPGA Golf Pro
-The Wayans Brothers - Actors/Comedy Geniuses (Bought 4 Fujikuras!)

OUR ETHICS
Our company serves our customers with the management philosophy of Dr. Peter Drucker. We will do our best to serve and satisfy our customers. We strive harder to serve our customers better each and everyday. We do not ship repackaged or defected products; and if your package arrives damaged, we will exchange it for a new one at no cost to you. We only ship genuine brand name products from the original makers. For some products, the brand name makers offer a direct drop-ship to our customers. We aim for 100% customer satisfaction since we know customers are "our master and king."
 
OUR CREDO
  1. Customer Service - The customer hires us each time we pick up the phone or look at our website. We will treat you with the utmost respect and courtesy the customer deserves. In our eyes, the customer has become our single focus once you are in touch with us in any way.
  2. Innovation - There is only one thing that never changes, that is 'change' itself. We are always looking for better ways to serve, support, and otherwise make a better experience for our customers. We strive to innovate to make you feel special.
  3. To offer you the cutting edge of technology and products - We employ ourselves to find the newest and greatest in products and bring them to the customer at a fraction of what our competitors would charge the customer. When the customer does not see something he or she may like, we try to remedy that situation in the future as we look for it for future purchases.
  4. Achieving customer satisfaction - We never break off the tie that binds us to the customer. You will not become a stranger to us once you hang up the phone. Our customer services insures that may call up for any reason 24 hours a day and we will do our best to leave you fully satisfied. And a returning customer will be our royalty, with special consideration and pricing as base
President - Martin Hur
 
  • Education:  Masters in Religion, and MBA accomplished at Yale University 1991.
  • Business:  President of Sole Convenience Inc. established in 1996.
  • Additional Accomplishments:  Inventor of a patented toilet seat lifter.
  • Operates non-profit environmental sites for the better green future.
  • e-mail: martin@recroomonline.com, direct phone #949-460-9827
Vice President of Marketing - Jason Nguyen
 
  • Education:  University of California, Los Angeles, Bachelor of Arts, Economics with Specialization in Computing.
  • Business:  Account Executive for Allegiance Telecom Inc., Financial Consultant at W.E.A.D.S Financial.  Assistant at McDermott, Will and Emery Law.  Project coordinator at VALC.
  • e-mail: jason@recroomonline.com direct phone #949-460-9825
I.T. Specialist/ Product Development - Heath Doolin
 
  • Education:  UC Irvine student. Multiple ACT courses in computer design, A-1 certified in Design and maintenance of Network Systems
  • Member in good standing of the International Webmasters Association, Global Webs, and the International WebGuru Development Association (IWDA)
  • Guild member: Tor Drakkon Design League, AoA League of Designers, The KH ring, and The New Conglomerate of Webmasters.
  • Business:  Designer of high end sites Buy.com and Baxglobal.com
  • Owner and operator of KidKinetic Designs established in 1994
  • e-mail: webmaster@recroomonline.com  direct phone # 949-460-9834
Web Designer - Cynthia Lim
 
  • Business:  Web designer 1999-2001.
  • Cynthia is working for Sole Convenience Inc. part time.
  • Fully Fluent in Korean, English
Customer Support / Head of Shipping - Christina Le
 
  • Education:  Currently attending Orange Coast College with a major in Finance
  • Business:  Management, Head of Agency Builder for Farmer's Insurance
  • Voted Representative of the Year, 1999 Farmer's Insurance
  • Management, Juicers Worldwide 1996-1999
Director of Sales - Tammy Pham
 
  • Education:  UC Irvine student (currently attending) Major in Sociology/Psychology
  • Customer Assistance Specialist
  • Representative of Development Department of California for 3 years
  • Extensive background in product sales and coordination
Technical Support / Sales Assistant - Joe Naga
 
  • Education:  BA Degree in Marketing at Indiana University  
  • Business:  Assistant Manager at Avionet Co. and Marketing Rep at Office World. 
  • Joe is working for Sole Convenience Inc. as a technical support as well as off-business hour sales.
  • Knowledgeable in many forms of electronic and manufacturing repair and service
  • Fluent in Japanese, Chinese, and English
Business Development - Avarham Gur
 
  • Education:  BA Degree in Biology and Psychology at University of California at Santa Cruz. 
  • Business:  Head of technical management, Betasphere, Inc.
  • Head of Analysis, Xerox, Sectorbase.com, Softline, Inc.
  • Fluent in Russian, Hebrew
Product Development - James Moon
 
  • Education:  University of California, Irvine, Bachelor of Arts, Political Science, Minor in Business Management
  • Business:  Senior manager at Components Park Inc., Manager at KMI L.L.C QMAX Electronics Co. LTD.  
Assistant Marketing Manager - Jay Ahn
 
  • Education:  BA Degree in Marketing at Cal State Fullerton.  Master of Economics at University of California Irvine.
  • Business:  President of Jiny Enterprise.
Human Resources - Steven Alexander
 
  • Education:  MDiv. Earned at Fuller Seminary, Pasadena, CA
  • PHD in Psychology earned at UCLA.
  • Business:  Vice President of Human Resources at Burlington Air Express, 1970-99.
  • Vice President of Human Resources at Deloitte and Touche, 1999-2001.
Server Management - Brad Edwards
 
  • Education:  College Degree in Computer Technology at Phoenix University.
  • Business:  President of Brad Edwards Designs established in 1992.

 


Recroomonline, Inc.
20505 Crescent Bay
Lake Forest, CA 92630

Recroomonline Profile

Founded in 1996, Recroomonlines in the business of new product development and importing specialty gaming products. Our key strengths are customer service, strong management team, and innovative marketing. For the last ten years, our company has grown tremendously, and our potential for further growth remains positive. This is due to offering excellent products at extraordinary prices across our entire product line, and giving exceptional customer service.

Business Statement

Our company serves our customers with the Japanese management philosophy: It is the customer who determines what a business is. It is the customer alone whose willingness to pay for a good or for a service converts economic resources into wealth, things into goods. What the business thinks it produces is not of first importance - especially not to the future of the business and to its success. What the customer thinks he is buying, what he considers value, is decisive - it determines what a business is, what it produces, and whether it will prosper. And what the customer buys and considers value is never a product. It is always utility, that is, what a product or service does for him or her.

We will do our best to serve and satisfy our customers. We strive harder each day to work better for you . We do not ship repackaged or defected massage chairs; and if your package arrives damaged, we will exchange it for a new one at no cost to you. We only ship genuine brand name chairs from the original makers. For some leather chairs, the brand name makers offer a direct drop-ship to our customers. We aim for 100% customer satisfaction since we know customers are "our master and king."

 



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